AUSTRALIAN SHIPPING

*Please note we are experiencing delays with Australia Post due to ongoing COVID & extreme weather conditions impacting the ability to transport mail and parcels via air and road networks.

Orders will be dispatched within 24-48 hours of placing your order. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please note that all orders received after 12pm on a Friday and over the weekend are processed the following Monday.

Orders below $200 that do not include bulky items will incur a shipping fee of $20.

Orders above $200 that do not include bulky items will qualify for Free Standard Shipping.

Orders that include furniture or bulky items; shipping will be calculated at checkout for customers that are located in VIC, NSW, SA, TAS & South East QLD.

If you are located in WA, NT or FNQ and would like to purchase or enquire about furniture or bulk items please email us at hello@barefootgypsy.com.au and we will provide you with a freight quote. 

Barefoot Gypsy inspects and takes due diligence while packing your order to ensure it arrives in the best possible condition. All orders must be inspected upon delivery and any breakages must be reported and photographed within 24 hours of receiving your order.

PROCESSING TIMES

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 24-48 hours, unless they include bulky furniture items that require shipping via our third-party logistics service.

Orders placed on Friday or over the weekend will be processed on the following Monday.

Please note, after a launch, processing times may take 1-4 business days for the order to be shipped, due to an increased volume of orders.

PRE-ORDERS

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting sales@barefootgypsy.com.au.

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.

Please note, if you wish to return a pre-order item for an exchange or refund, you will have 7 days from the date received.

THIRD-PARTY LOGISTICS 

By placing an order for goods you agree that your details, such as name, contact numbers, and delivery address can be passed to third-party couriers.

While we aim to get your order delivered to you within 5 – 10 working days, in the unlikely event of extended delays, we will endeavour to inform you. Any questions or follow-ups regarding delivery can be directed by email to sales@barefootgypsy.com.au.

Barefoot Gypsy cannot be held responsible for late or failed deliveries for reasons outside our control e.g. third-party couriers 

INTERNATIONAL SHIPPING

We are currently working on ways of sharing our online shopping experience with our international friends, but in the meantime, if you are somewhere other than Australia and find something you must have in our store, please contact us via email at hello@barefootgypsy.com.au to discuss shipping options and availability. 

Larger items, particularly fragile or bulky items may incur significant freight costs, but soft furnishings, rugs and smaller items should not pose a problem.  

We are happy to provide you with a quote.

We ask that you choose carefully, as as much as we like to be flexible, we do not give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty. You have 7 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have all tags attached. Barefoot Gypsy reserves the right to deny a refund or credit if the item is not returned in the specified condition. Your item needs to have the receipt or proof of purchase. Original shipping and freight charges are non-refundable for change of mind. Please take special care with packaging an item to return it to us to ensure it is returned in its original condition. If it is an option for you, we would prefer you to return your item to the showroom.

International Returns
Unfortunately, we are unable to honour change of mind returns for international orders.

Exchanges
We offer exchanges in the form of a credit note with Barefoot Gypsy. We do not offer exchanges after a 7-day period. 
Estilo Emporio - We accept exchanges for size of garment within 7 days of receipt of goods. All goods must be returned in a new and unused condition with all original tags and packaging. 

Refunds

Refunds are only offered for faulty goods that do not match the description or do not perform to their function. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you. 

Damaged Goods & Missing Items - Refund Policy

It is the buyers' responsibility to inspect the goods within 48 hours of delivery. We must be notified in writing of any damages or missing items upon receipt of goods, including proof of damages during this period. A replacement will be dispatched, if there is no replacement available a refund will be issued.

Pre Order and Cancellations

Based on the nature of our business, there are times where items will be pre-ordered. If you do change your mind before your item arrives, we need you to do this within 10 days. A credit note will then apply.

Gift Vouchers

All Barefoot Gypsy gift vouchers are redeemable for merchandise only and can be used in the showroom or online. They are not exchangeable for cash, nor are they transferable.

 Shipping

You will be responsible for paying for your own shipping costs for returning your item. When sending returned items to Barefoot Gypsy we recommend that you use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. Shipping and handling costs are non-refundable.

Sales & Promotions

Very occasionally we may extend a promotion or sale to our customers. Sale prices are strictly applicable to new orders & new invoices only, between the advertised sale dates. Sales will always exclude existing pre-orders, current orders and previous purchases.