Please find below some of our most Frequently Asked Questions. If your question isn't answered here and you’d like to speak to someone in Customer Care please click below.
How does Click + Collect work?
Click + Collect is a convenient way for you to pick up your purchases from our Mornington warehouse and it's free! Simply select Click + Collect during checkout. You will then receive confirmation from us when your order is ready and instructions on the collection process.
Once you have received confirmation from us your order will be ready for collection from our showroom located at 85 Watt Road, Mornington, VIC 3931.
What payment methods are accepted?
We accept the following payment methods:
What currency will I be charged in?
All payments are made through Australian Dollars (AUD). Any currency conversion will be handled by your financial institution. Please contact your financial institution with any further questions.
We recommend using a currency converter to determine an estimate in your local currency before placing an order at checkout. https://www.xe.com/currencyconverter/
What is AfterPay?
Afterpay is a third party payment option that enables you to purchase items now and pay for them later, through four equal and interest free instalments.
Afterpay is currently available to our Australian, New Zealand, UK, Canadian and US customers. For more information and to read the full terms and conditions, please visit the Afterpay website here.
What is ZipPay?
ZipPay is a third party payment option that enables you to purchase items now and pay for them later. Read more HERE.
I can’t get my discount code to work, what should I do?
To redeem a voucher, simply add the discount code when prompted at checkout. Please note, only one discount code can be applied to a single order and cannot be applied to a product that is already discounted. If you have any trouble applying the discount code, please contact customer service or send us a message on live chat and we will help you out!
Where can I use my Barefoot Gypsy Gift Voucher?
All Barefoot Gypsy gift vouchers are redeemable for merchandise only and can be used in the showroom or online. They are not exchangeable for cash, nor are they transferable.
Do you offer price adjustments?
We are unable to offer price adjustments and cannot apply discount codes to orders after they have been placed. Please note: Vouchers cannot be combined with other discount codes.
When will you have promotions / sales?
We recommend you follow us on Instagram @barefootgypsyhomewares or subscribe to our newsletter at the bottom of the page to receive any information about sales or promotions.
How do I care for my Barefoot Gypsy products?
Please follow our product care instructions listed here.
Shipping & Delivery
How much is shipping?
Orders below the value of $200 = $20 within Australia excluding Furniture or Bulky items.
Orders over the value of $200 = FREE SHIPPING within Australia excluding Furniture or Bulky Items.
Furniture or Bulky Items shipping will be calculated at checkout for customers in VIC, NSW, SA, TAS & STH EAST QLD.
Customers in WA, NT & FNQ please email firstname.lastname@example.org for a freight quote before purchase.
Do you ship internationally?
We are currently working on ways of sharing our online shopping experience with our international friends, but in the meantime if you are somewhere other than Australia and find something you must have in our store, please contact us via email at email@example.com to discuss shipping options and availability.
Larger items, particularly fragile or bulky items may incur significant freight costs, but soft furnishings, rugs and smaller items should not pose a problem.
We are happy to provide you with a quote.
When will my order be fulfilled?
Our team asks for 1-5 business days to fulfil packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.
Please note, we do not fulfill orders over the weekend.
How can I track my delivery?
Once your order has been shipped, you will receive an email with a tracking number. If you do not receive an email, please contact customer service. Please allow up to 48 hours for your tracking number to register.
*If your order includes large bulky items our third-party delivery partner will contact you to book in a delivery time. As soon as your order has been shipped you will receive a confirmation email.
Can I change or cancel my order?
Unfortunately, as we endeavour to pack and post orders daily we are unable to change or cancel orders once placed. Please make sure you choose your items carefully and select the correct shipping before placing your order.
Can I change the delivery address on my order?
As our warehouse processes your orders quickly, we cannot always guarantee that we will be able to change your shipping details. Please contact us and we will do our best to assist you.
Returns & Exchanges
What is your return policy?
We hope you love your Barefoot Gypsy pieces but we understand sometimes things don’t work out. We ask that you choose carefully, as much as we like to be flexible, we do not give refunds if you simply change your mind or make a wrong decision. For returns within Australia, we will happily provide you with an exchange or store credit as long as your return meets the requirements.
Our full return policy can be found here.
I received a damaged or incorrect item, what should I do?
We strive for beautiful quality and hope you will never receive a faulty or damaged item. Understandably, no one is perfect so we will do our best to resolve the issue as soon as possible! We offer refunds, exchanges or store credit where goods are damaged, do not match the description or do not perform to their function.
If you believe you have received a faulty or incorrect item, please contact us within 48 hours of delivery. We will happily guide you through the process of resolving the issue. Please do not ship back any items before you contact our customer service team, we want to make the process as easy as possible for you.
We ask that you contact the team via email with images of the damage so that we can resolve the issue as soon as possible.
Still have questions? We're happy to help! Please send us a message via our Contact Us page or email us at firstname.lastname@example.org and we will get back to you within 24 hours.